We want you to be completely happy with your purchase. If your order isn't right for you, we're here to help.
Start your request from your account or contact us to tell us which item you'd like to return.
We'll send you the instructions and, where needed, a return label.
Pack the item carefully and drop it off at the right collection point.
Once the return is checked, your refund is issued within a few working days.
| Item type | Return window | Refund processing |
|---|---|---|
| Sunglasses and frames | 30 days | 5 to 7 working days |
| Reading glasses | 30 days | 5 to 7 working days |
| Sale items | 14 days | 5 to 7 working days |
We don't offer direct exchanges yet. If you'd prefer a different colour or another model, return the original pair and place a new order.
Tip: place the new order first if the pair you want is in stock, so you don't have to wait for the return to complete.
If a pair arrives damaged or faulty, contact us straight away. We'll arrange a free return, a replacement, or whatever solution works best for you.
Important: photograph the frame and the packaging before sending it back, so we can improve how future orders are shipped.
Our customer service team is here for any question about returns.
Email: returns@store.com
Phone: 1-800-STORE-01